What data do we collect?

FRAYTE Global (HK) Co., Ltd. collects the following data:

• Personal identification information (Name, email address, phone number)
• Your online order, residential or delivery address, date of your order

How do we collect your data?

You directly provide FRAYTE Global (HK) Co., Ltd. with most of the data we collect. We collect data and process data when you:

• Register online or place an order to book a shipment with us.
• Ask for support via an email link on our website.
• Use or view our website via your browser`s cookies.

FRAYTE Global (HK) Co., Ltd. also receives data indirectly from the following sources:

• Local courier agencies and freight forwarders that book shipments on our website to get your order delivered.

How will we use your data?

FRAYTE Global (HK) Co., Ltd. collects your data so that we can:

• Process your order, manage your account.
• Email or phone you whenever we need extra information to get your order delivered.

When FRAYTE Global (HK) Co., Ltd. processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

FRAYTE Global (HK) Co., Ltd. securely stores your data on a Microsoft SQL Server 2014 at the Rackspace Data Center: HKG 1 located in Fo Tan, Shatin, New Territories, Hong Kong.

At the Physical Security level, the Data Center:
– access is limited to authorized personnel
– with badges and biometric scanning control access
– security cameras providing video surveillance

FRAYTE Global (HK) Co., Ltd. will keep your personal identification information and online order(s) for 30 days after delivery of your shipment(s). Once this period has expired, we will archive your personal identification information and order(s) tracking data on a separate MS Azure Document server for 3 years. By law we need to keep Accounting data for 3 years.

Marketing

FRAYTE Global (HK) Co., Ltd. would occasionally like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop FRAYTE Global (HK) Co., Ltd. from contacting you for marketing purposes or giving your data to other members of our FRAYTE Global Group.

What are your data protection rights?

FRAYTE Global (HK) Co., Ltd. would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request FRAYTE Global (HK) Co., Ltd. for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that FRAYTE Global (HK) Co., Ltd. correct any information you believe is inaccurate. You also have the right to request FRAYTE Global (HK) Co., Ltd. to complete information you think is incomplete.

The right to erasure – You have the right to request that FRAYTE Global (HK) Co., Ltd. erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that FRAYTE Global (HK) Co., Ltd. restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to FRAYTE Global (HK) Co., Ltd. processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that FRAYTE Global (HK) Co., Ltd. transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at

Our email:  [email protected]
Call us at:  +852 2148 4880
Or write to us:
FRAYTE Global (HK) Co., Ltd.
Unit 2306 23/F, Trendy Centre
682-684 Castle Peak Road,
Cheung Sha Wan
Hong Kong

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Apart from the typical browser cookies, FRAYTE Global (HK) Co., Ltd. does not use cookies to collect and store any information from you when visiting our website.

What type of cookies do we use?

There are 2 types of browser cookies, however, or website uses:

• Functionality or Session Cookies – FRAYTE Global (HK) Co., Ltd. uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
• Analytics or Tracking Cookies – FRAYTE Global (HK) Co., Ltd. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. FRAYTE Global (HK) Co., Ltd. does not share any aspects of this data with third parties for advertising purposes.

How to manage cookies

You can set your browser not to use cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The FRAYTE Global (HK) Co., Ltd. website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another site, you should read their privacy policy.

Changes to our privacy policy

FRAYTE Global (HK) Co., Ltd. keeps its privacy policy under regular review and places updates on this web page. This privacy policy was last updated on 15 October 2019.

How to contact us

If you have any questions about our privacy policy at FRAYTE Global (HK) Co., Ltd., the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]
Call us at:  +852 2148 4880
Or write to us:
FRAYTE Global (HK) Co., Ltd.
Unit 2306 23/F, Trendy Centre
682-684 Castle Peak Road,
Cheung Sha Wan
Hong Kong

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that FRAYTE Global (HK)  Co., Ltd. has not addressed your concern adequately, you may contact the Information Commissioner`s Office.

Email: [email protected]
Tel: +44 1625 545 745
Address:
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF