FRAYTE Global (HK) Co., Ltd. Privacy Policy
FRAYTE Global (HK) Co., Ltd. is part of the FRAYTE Global group which includes FRAYTE Global (GB) Ltd. and FRAYTE Global (TH) Co., Ltd. This privacy policy will explain how our organization uses the personal data we collect from you when you use our site.
Topics:
- What data do we collect?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- Marketing
- What are your data protection rights?
- What are cookies?
- How do we use cookies?
- What types of cookies do we use?
- How to manage your cookies
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
FRAYTE Global (HK) Co., Ltd. collects the following data:
- Personal identification information (Name, email address, phone number)
- Your online order, residential or delivery address, date of your order
How do we collect your data?
You directly provide FRAYTE Global (HK) Co., Ltd. with most of the data we collect. We collect data and process data when you:
- Register online or place an order to book a shipment with us.
- Ask for support via an email link on our website.
- Use or view our website via your browser`s cookies.
FRAYTE Global (HK) Co., Ltd. also receives data indirectly from the following sources:
- Local courier agencies and freight forwarders that book shipments on our website to get your order delivered.
How will we use your data?
FRAYTE Global (HK) Co., Ltd. collects your data so that we can:
- Process your order, manage your account.
- Email or phone you whenever we need extra information to get your order delivered.
When FRAYTE Global (HK) Co., Ltd. processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
FRAYTE Global (HK) Co., Ltd. securely stores your data on a Microsoft SQL Server 2014 at the Rackspace Data Center: HKG 1 located in Fo Tan, Shatin, New Territories, Hong Kong.
At the Physical Security level, the Data Center:
– access is limited to authorized personnel
– with badges and biometric scanning control access
– security cameras providing video surveillance
FRAYTE Global (HK) Co., Ltd. will keep your personal identification information and online order(s) for 30 days after delivery of your shipment(s). Once this period has expired, we will archive your personal identification information and order(s) tracking data on a separate MS Azure Document server for 3 years. By law we need to keep Accounting data for 3 years.
Marketing
FRAYTE Global (HK) Co., Ltd. would occasionally like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt-out at a later date.
You have the right at any time to stop FRAYTE Global (HK) Co., Ltd. from contacting you for marketing purposes or giving your data to other members of our FRAYTE Global Group.
What are your data protection rights?
FRAYTE Global (HK) Co., Ltd. would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request FRAYTE Global (HK) Co., Ltd. for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that FRAYTE Global (HK) Co., Ltd. correct any information you believe is inaccurate. You also have the right to request FRAYTE Global (HK) Co., Ltd. to complete information you think is incomplete.
The right to erasure – You have the right to request that FRAYTE Global (HK) Co., Ltd. erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that FRAYTE Global (HK) Co., Ltd. restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to FRAYTE Global (HK) Co., Ltd. processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that FRAYTE Global (HK) Co., Ltd. transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at
Our email: [email protected]
Call us at: +852 2148 4880
Or write to us:
FRAYTE Global (HK) Co., Ltd.
Unit 2306 23/F, Trendy Centre
682-684 Castle Peak Road,
Cheung Sha Wan
Privacy policies of other websites
The FRAYTE Global (HK) Co., Ltd. website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another site, you should read their privacy policy.
Changes to our privacy policy
FRAYTE Global (HK) Co., Ltd. keeps its privacy policy under regular review and places updates on this web page. This privacy policy was last updated on 15 October 2019.
How to contact us
If you have any questions about our privacy policy at FRAYTE Global (HK) Co., Ltd., the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: [email protected]
Call us at: +852 2148 4880
Or write to us:
FRAYTE Global (HK) Co., Ltd.
Unit 2306 23/F, Trendy Centre
682-684 Castle Peak Road,
Cheung Sha Wan
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that FRAYTE Global (HK) Co., Ltd. has not addressed your concern adequately, you may contact the Information Commissioner`s Office.
Email: [email protected]
Tel: +44 1625 545 745
Address:
The Information Commissioner’s Office
Water Lane, Wycliffe House
Wilmslow – Cheshire SK9 5AF