How long does my consignment take ?
What happens if my shipment is not tracking ?
Why has my shipment gone to a country that is not where i am ?
My shipment has still not arrived after the estimated delivery time ?
Who should I contact if my shipment is lost or damaged ?
When you shipment turns up and you find an issue with the product that may be damaged or you suspect lost please contact your shipper at origin so they can help follow up.
My shipment has not moved from customs in a number of days what do I do ?
On the tracking site if you see a shipment that has been stuck in customs for more than 24 hours please feel free to contact us and we will do our best to help resolve the issue with you.
How to find out when your parcel is delivered?
Upon delivery, you will receive a notification of the delivery details or a
What happens if my shipment has been returned ?
From time to time shipments get returned to one of our many global hubs a member of our team will process the package and either resend it out or send it to a new address. We will need confirmation from the shipper in such cases.