PLANTS

The normal clearance times are 1-5 working days after flight arrival. Please note this is Monday to Friday and does not include weekends. If your shipment arrives Friday afternoon in to the USA it will start the clearance process on Monday morning and normally be released if all is in order Tuesday to Thursday

Unfortunately customs & USDA do not work over the weekend to clear the cargo. Their working days are Monday to Friday excluding any public holidays.

After the clearance and inspection is done it will be passed over to UPS or Fedex. If you have selected and paid for a Next Day Service this will be delivery the next working day Monday to Friday unless your Zip code is within a 2 day delivery zone.

All shipments once passed over to USDA are kept in a temperature controlled area suitable for plants.

Unfortunately Saturday delivery is not standard. So if your cargo gets released on Friday you would expect Monday delivery.

Shipments under inspection can be held by USDA. In such cases either an Emergency Action Notification (EAN) is issued or a Hold Notice. These can take up to 1-5 days to be issued and will list the breach that has taken place. In some cases there is the option to remedy the breach.

These can take up to 1-5 days to be issued and will list the breach

Once you get either a Hold Notice or an EAN you should contact the shipper at Origin and Discuss with them the options. As a transport / Courier company we are unable to provide advise on how to resolve

Shipments that have listed PESTs on the Hold Notice are some times eligible to being Fumigated at a cost of US $ 500 – 600 per time. Please contact your shipper at Origin to discuss

Once costs have been confirmed and you are ready for your shipments to be fumigated this process can take up to 1-3 working days (Monday to Friday) then will be passed over to UPS or Fedex for Delivery.

Unfortunately we are unable to provide any further help and you should discuss replacement plants with your shipper at Origin.

If you get your consignment and you have missing plants inside or damaged plants please contact your shipper at origin we are unable to comment or give you further information.

Tracking status description USA

The normal clearance times are 1-5 working days after flight arrival. Please note this is Monday to Friday and does not include weekends. If your shipment arrives Friday afternoon in to the Canada it will start the clearance process on Monday morning and normally be released if all is in order Monday or Tuesday.

Unfortunately CBSA do not work over the weekend to clear the cargo. Their working days are Monday to Friday excluding any public holidays.

After the clearance and inspection is done it will be passed over to UPS or Fedex. If you have selected and paid for a Next Day Service this will be delivery the next working day Monday to Friday unless your Zip code is within a 2 day delivery zone.

All shipments once passed over to CBSA are kept in a temperature controlled area suitable for plants.

Unfortunately Saturday delivery is not standard. So if your cargo gets released on Friday you would expect Monday delivery.

Please contact you shipper for next steps.

Unfortunately we are unable to provide any further help and you should discuss replacement plants with your shipper at Origin.

If you get your consignment and you have missing plants inside or damaged plants please contact your shipper at origin we are unable to comment or give you further information.

Tracking status description_Canada

The normal clearance times are 1-5 working days after flight arrival. Please note this is Monday to Friday and does not include weekends. If your shipment arrives Friday afternoon in to Europe it will start the clearance process on Monday morning and normally be released if all is in order Tuesday or Wednesday

Unfortunately customs & The Department of Agriculture do not work over the weekend to clear the cargo.There working days are Monday to Friday excluding any public holidays.

After the clearance and inspection is done it will be passed over to UPS, DHL or Fedex. If you have selected and paid for a Next Day Service this will be delivery the next working day Monday to Friday unless your post code is within a remote area

Unfortunately they dont but they are kept in an ambient warehouse where they should not be subject to extreme conditions.

Unfortunately Saturday delivery is not standard. So if your cargo gets released on Friday you would expect Monday delivery.

Shipments under inspection can be held by Department of Agriculture if there is a breach of import regulations. In some cases there is the option to remedy the breach if so we will inform the shipper.

If you get your consignment and you have missing plants inside or damaged plants please contact your shipper at origin we are unable to comment or give you further information.

Tracking status description_Europe and UK

>>> Unfortunately customs & The Department of Agriculture do not work over the weekend to clear the cargo.There working days are Monday to Friday excluding any public holidays.

After the clearance and inspection is done it will be passed over to our local courier. If you have selected and paid for a Next Day Service this will be delivery the next working day Monday to Friday unless your post code is within a remote area

Unfortunately they dont but they are kept in an ambient warehouse where they should not be subject to extreme conditions.

If you get your consignment and you have missing plants inside or damaged plants please contact your shipper at origin we are unable to comment or give you further information.